Refund and Return Policy

Introduction

At Giftsy Tales, we craft every piece with care, creativity, and a deep sense of thoughtfulness — because we know that gifting is not just about products, it’s about emotions. Each order we process is handled with love and precision, ensuring that you receive a product worth remembering. Since most of our items are personalized, custom-made, or curated to order, we have designed a transparent and fair Refund and Return Policy to help our customers shop confidently.

While we make every effort to deliver your order in perfect condition, we understand that rare issues such as damage during transit or incorrect items may occur. To address such situations quickly and fairly, we follow a No Return Policy and offer refunds only in eligible cases that meet the conditions outlined below. Our goal is to provide clarity and peace of mind while maintaining the integrity of our customization process.

Conditions for Refunds

We do not accept product returns or exchanges under any circumstances. Refunds are applicable only under specific conditions where a product is damaged, defective, or incorrect. To be eligible for a refund, customers must meet the following requirements:

  • The issue must be reported to our customer support team within 24 hours of receiving the parcel.
  • A clear, uncut unboxing video from start to finish must be provided, showing the parcel being opened and the issue clearly visible.
  • The product, packaging, invoice, and all accompanying materials must be retained until the issue is resolved.

Requests without proper unboxing video proof or raised after the 24-hour window will not be eligible for a refund. This helps us maintain fairness and transparency for both customers and our team.

Packaging and Documentation

Customers are requested to keep the original invoice, packaging, and all materials until their issue is resolved. Any claim where the product appears used, tampered, or damaged after delivery will not be considered for refund. These steps help ensure the smooth verification and processing of your claim.

Refund Process

Once your refund request and video proof have been verified by our quality team, your refund will be initiated within a reasonable timeframe. Refunds are generally processed within 5–7 business days via the original payment method. Please note that the time it takes for the refund to reflect may vary depending on your bank or payment provider.

We do not issue refunds in cash or to alternative accounts. Refunds will only be processed through the same payment mode used during checkout.

Non-Refundable Scenarios

  • Change of mind after order confirmation.
  • Minor variations in color, texture, or finish — as most products are handcrafted or personalized.
  • Incorrect personalization details (e.g., names, dates, photos) provided by the customer.
  • Delayed deliveries due to courier or unforeseen external reasons.
  • Failure to submit valid unboxing video proof within 24 hours of delivery.
  • Products damaged after delivery due to mishandling or improper care.

Steps to Request a Refund

To initiate a refund request with Giftsy Tales, please follow the steps below carefully:

  1. Contact our customer service team within 24 hours of delivery via email at [support@giftsytales.com] or through the Contact Us section on our website.
  2. Provide your Order ID, registered contact number, and a clear explanation of the issue.
  3. Attach a continuous unboxing video that clearly shows the packaging, opening, and the issue.
  4. Wait for our support team to verify your request. This process usually takes 2–3 business days.
  5. Once approved, your refund will be initiated within 5–7 working days.

Frequently Asked Questions (FAQs)

1. Can I return my product?
No, we follow a strict no return policy. Since all items are personalized and made to order, we do not accept returns or exchanges under any circumstances.

2. When can I request a refund?
Refunds can only be requested if the product is damaged, defective, or incorrect, and must be reported within 24 hours of delivery with proper unboxing video proof.

3. Why is an unboxing video required?
An unboxing video acts as evidence of the condition of the product upon delivery. It ensures transparency and helps our quality team verify the issue quickly and fairly.

4. Will I get a replacement instead of a refund?
Currently, we only offer refunds for eligible cases. Replacements or exchanges are not offered as part of our policy.

5. How long does it take to receive a refund?
Once approved, refunds are processed within 5–7 business days through the original payment mode. The actual reflection time may vary depending on your bank or payment gateway.

6. Are shipping charges refundable?
Shipping and delivery fees are non-refundable. Refunds cover only the product value in eligible cases.

7. What if I provided wrong personalization details?
Unfortunately, if incorrect details (like spelling, names, or photos) were submitted during ordering, we cannot issue a refund or correction as the product was customized as per your request.

8. What if my order is delayed?
While we strive to deliver on time, delays caused by courier partners, weather, or external factors are beyond our control and not eligible for refunds. However, our team will always assist you in tracking and resolving the issue promptly.

9. What if my parcel arrives damaged?
If you receive a damaged parcel, please take a clear unboxing video and contact us immediately within 24 hours. Once verified, we will process a refund as per policy.

Our Promise

At Giftsy Tales, we stand by our commitment to quality, transparency, and customer satisfaction. Our No Return, Refund-Only Policy is designed to protect both our valued customers and the integrity of our handcrafted products. We appreciate your understanding and cooperation as we continue to create meaningful, beautiful, and personalized gifts that bring joy to every occasion.